We want your belongings to be safe. Keeping your boxes unopened is part of that plan. We’ll only open your box under exceptional circumstances. We’ll do so if we believe that there’s a risk of damage to your stuff, of injury to one of our team, or if we suspect your stuff stored is in breach of our terms and conditions. We may also open your box to repack it if there’s excess weight or inappropriate packing. If we have to open your boxes for any reason, we will let you know.