We’ve put together some commonly asked questions to give you more information about Kit Keeper and the service we offer.

If you have a question that you can’t find the answer to, please use the contact us page to phone, email or use the chat box.

How much does storage cost?

Kit Keeper is all about keeping costs down for students, so our storage is competitively priced. For the storage you pay per box per month, from as little as £3.00 per box. Click here to see all of our prices.

Are there any ‘hidden costs’?

We like to be as honest as we can with you, so our costs are displayed clearly and honestly. We charge you for the empty boxes we send and for their delivery to you. We won’t charge for the first attempt at collection of your boxes, but we will charge you £5.95 per box for the redelivery of your boxes when you want them back.

What can and can’t I store?

At the moment we can only store your belongings if they are in one of our approved boxes or a suitcase. Click here to see the sizes of our boxes and to order yours today.

There are few things which we can’t store or ship for you, even if they’re in one of our boxes. Here’s a helpful list of some the things we don’t store or ship:

    (i) Dangerous Goods, hazardous goods, flammable goods;
    (ii) firearms (including imitation firearms or firearm components), bladed products or articles, tobacco products, jewellery (including watches) with a value exceeding £250, cash, documents which can be exchanged for cash or goods or services (for example cheques, credit/debit cards, vouchers with a face value, event tickets), personally identifiable data (including prescriptions), personal effects, precious metals (including gold or silver items) with a value exceeding £250, furs or any other valuables, alcohol including wines, beers and spirits, liquids of any kind exceeding 100ml, cannabidiol products, e-cigarette liquids containing nicotine, televisions or monitors with screens larger than 37″, body parts or human remains, living or dead animals, fish or birds, or any living organism of any type (including trees, or flowers shipped in liquid), perishable food, pharmaceutical products and non-excepted batteries (details available on request);
    (iii) any goods prohibited by the law or regulation of any government or public or local authority of any country where the goods are carried or goods that are destined for any country, company, organisation or individual that is subject to any applicable national or international export or import control or regulation, including any restrictive measure or embargo imposed in the framework of the programs of the United Nations or any other national or international program, any applicable national and international regulation against terrorism and money laundering, or comparable activities.
    (iv) any goods which require a licence or permit in order to transport or store the Consignment and/or which are subject to import, export, or transportation restrictions (including Dual-use Goods) imposed by the laws applicable in the country of expedition, dispatch, transit, destination, or otherwise;
    (v) goods that require a declaration of value pursuant to Art. 24 CMR or the declaration of special interest in delivery pursuant to Art. 26 Paragraph 1 CMR or goods that require a declaration of value or a declaration of a special interest in delivery pursuant to Art. 22 Warsaw Convention/Art. 22 Montreal Convention;
    (vi) any goods which require temperature-controlled transport; or
    (vii) any other goods which are prohibited by the Company from time to time,
    unless an Executive Director of the Company has notified the Customer in writing that they are accepted and, unless such notice has been given in writing, the Company shall have no liability whatsoever, including losses arising from negligent acts of the Company, in respect of them.

Can I use my own boxes?

For our storage services, we recommend using one of our double walled Kit Keeper boxes which we send to you – anything not in double walled boxes means there is a greater risk of damage to the box in transit and storage and therefore we are not liable for any loss or damage to the contents of the box or the box itself.

For our shipping service, you may use your own boxes. However, they must be no larger than 75x50x50cm and must not weigh more than 25kg when fully packed. They must be strong boxes which are securely sealed and will survive the shipping process.

How does the collection of my packed boxes work?

You choose the collection date for your packed boxes when you make your booking. On that day, our courier will come to your address to pick up your boxes.

Please make sure that you are available to hand over your boxes to the courier on the day.

If you are not there to hand over your boxes to the courier, the driver will move on after waiting for 10 minutes, and you will be charged a missed collection fee of £25, plus £5.95 per box for collection the next available day.

How do I get my boxes redelivered?

When you are ready to get your get boxes back, it’s easy to arrange the redelivery of your belongings. Simply send an email at support@kitkeeper.co.uk or call us on 020 3868 6815 with your preferred date for redelivery and we’ll sort it out. Log in to the website to choose when you want your boxes redelivered to you, and we’ll arrange everything from there.

How should my boxes be labelled?

You don’t have to do anything! Boxes for storage will come with our label on them already, and our courier will bring labels for the shipping of your boxes to the warehouse.

For shipping, the drivers will also come with the labels for you, so you just have to make sure the boxes are packed up and ready to go at your appointed slot. Easy!

Where do you store my belongings?

Your boxes will be kept safe and monitored 24/7 by CCTV in one of our secure storage facilities. Keeping your belongings safe and secure is our number one priority, so you’ll be in good hands.

How much do I pay and when do I pay it?

For storage, we ask for payment for the boxes, their delivery to you and the first month’s storage payment upfront. You then pay each month until you want your boxes back. At the end you pay for the redelivery of your boxes to you and for any outstanding payments. Our shipping service requires full payment of the total amount upfront.

Will you open my boxes?

We want your belongings to be safe. Keeping your boxes unopened is part of that plan. We’ll only open your box under exceptional circumstances. We’ll do so if we believe that there’s a risk of damage to your stuff, of injury to one of our team, or if we suspect your stuff stored is in breach of our terms and conditions. We may also open your box to repack it if there’s excess weight or inappropriate packing. If we have to open your boxes for any reason, we will let you know.

My boxes haven’t been collected/delivered – who can I contact?

Our couriers should be in contact with you to arrange a collection or delivery window. If you have contact with them, speak to them first to find out if there has been a problem or if you need to rearrange your delivery.

If you do not have a contact for them, you can call our customer service team on 020 3868 6815, email help@kitkeeper.co.uk, or message us on the chat function on the website. We’ll do whatever we can to sort out your problem and get your boxes picked up or delivered as soon as possible.

I want to rearrange my collection or delivery date or time, who should I contact?

If it is before 11am on the day before your scheduled delivery or collection, you can rearrange the slot with our couriers. You should have a contact for them including details of how to edit your slot.

If you cannot communicate directly with our couriers for whatever reason, you can contact us. Call us on 020 3868 6815, email help@kitkeeper.co.uk, or message us on the chat function on the website and we’ll see what we can do to help.

What kind of packing equipment do you provide?

If you are storing with us or using our boxes for shipping your belongings, we send you brand new double-wall cardboard boxes for you to pack. We will also send a roll of acrylic packing tape with every order, free of charge.

If you’ve ordered bubble wrap, we send 5 metres of new bubble wrap to keep your belongings safe. We strongly recommend using bubble wrap to keep any delicate belongings safe. We cannot take responsibility for any breakages if you do not use bubble wrap or other protective packaging.

How much liability cover is included in the price?

We include cover of your belongings up to £100 per box for free with every order.

Do I have to pay for a full month of storage if I get my belongings back before the month ends?

We don’t want you to have to pay any more than necessary! So we charge for the proportion of the month you have stored for.

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