fbpx

This Agreement is made between us, KIT KEEPER Ltd (a company registered in England under number 10338438 with its registered office at Ladyholt Parkhouse, Compton, W. Sussex, PO18 9NT (‘KIT KEEPER’), and you, the person who wishes to use the service and who enters into this agreement by accepting these Terms of Service (“you” and “your”).

You must be at least 18 years old to use the Service. By registering to use the Service, you represent and warrant that you are 18 years of age or older.

 

1. Ordering

1.1 There is no guarantee for a delivery date or time for the empty boxes we will send to you, other than that it will be at least two days prior to the collection date. We will do our best to get the empty boxes to you as promptly as possible. If you have placed an order within a week of the collection date, this process may be delayed.

1.2 Appearance and colour of the boxes may vary (but sizes will remain consistent).

1.3 We will not provide free suitcases. Suitcases must be stored in one of our suitcase boxes.

1.4 Full refunds can be offered and orders can be changed however these will subject to administration fees (i.e. transaction fees). Partial refunds may also be offered on a case by case basis.

 

2. Collection

2.1 Collection will be any time from 9am-7pm on the collection day. You must be present for collection. Any failure to collect items caused by you not being available or your items not being packed will result in a missed collection fee. Collections are not automatically rebooked and you must contact us to rebook another collection.

2.2 Kit Keeper will not collect from individual rooms in halls of residence, items will be collected from reception desks or on the group floor outside of the buildings.

2.3 If your items are being left at a reception desk to be collected, then it is your responsibility to ensure that the items can be collected by the driver. You must ensure the Kit Keeper label on the box is not covered, and there are no other stickers or labels on the box. The driver will apply the appropriate shipping labels on collection.

2.4 Collections are completed by our courier partner, DPD. Kit Keeper is not responsible for any issues caused outside of our control.

 

3. Storage

3.1 Prohibited items (you must not store the following items):

Aerosol
Aerosol cans
Air bag
Alcoholic Beverages
Ammonia / bleach
Ammunition
Animal food
Asbestos or products containing asbestos
Banana boxes
Batteries (all)
Biological samples
Bird seen
Bottle
Bottles
Bulbs
Car batteries
Car bumper
Cash, Credit Cards, Debit Cards
Cheques
Chocolate
Christmas Crackers
Cleaning products
Combustible and flammable items
Compressed Gas
Concrete
Confectionary
Corkboards
Corrosive waste
Counterfeit Currency
Credit/Debit/Cash Cards
Dangerous Goods
Drugs (both illegal narcotics and prescription medications)
Drugs (Including Prescription)
Explosives
Fertilizer
Filth
Fire Extinguisher
Firearms
Fireworks
Fish (Live Or Dead)
Flammable items
Food items
Gasoline
Gun
Guns,
Hazardous Goods
Hazardous Material
Human Remains
Illegal items
Infectious Substances
Insecticides
Jerry cans
Juice
Kerosene lamps
Liquid
Living or dead animals
Lottery Tickets
Meat
Money/Cash/Currency
Nail Polish
Liquids
Oil
Paint
Paint, paint thinner, paint removers
Passport
Perfume / Aftershave (All)
Perishable Goods (All)
Perishables
Pesticides
Plant
Plants, seeds or soil
Plastic grocery bags
Printer Toner (International Parcels Only)
Propane tanks
Replica Weapons
Roofing tar
Scented candles
Settee
Sinks
Slush Syrup
Sofa
Stamps (Unless Franked)
Stolen items / property
Taxidermy
Toilets
Unknown
Water
Water jugs
Weapons
Windscreen

3.2 No compensation items (following items are not covered by the insurance / compensation scheme):

Amber
Antiques
Beswick figures
Bottle
Bottles
Bulbs
Camera
Car door
Car panel
Car parts
Ceramic
Ceramics
Chandelier
China
Computer
Computer monitor
Crockery
Crystal
Delicate items
Detergent
Diamonds
Dinner service
Dinner set
Documents
Electrical (All)
Electronics (Phone, Laptop, Tablet, etc)
Fiberglass
Figurine
Fish Tank
Fishing Rods
Food
Fragile Items (All)
Framed Painting
Framed Photograph
Furniture
Gems Or Gemstones
Glass
Glassware
Gold
Guitar
Hamper
Headlight
Jewelry
Lamp
Laptop
Lenses
Lighting
Lights
Marble
Microscope
Microwave
Mirror
Monitor
Music Instruments
Ornament
Over Head Projector
Packaging
Painting
Pewter Figures
Picture
Picture Frames
Plates
Porcelain
Pot
Pottery
Precious Metals
Printer
Projector
Real Fur
Resin
Scanner
Shower Screen
Silver
SIM Cards
Spectacles
Speakers
Stoneware
Sound systems
Tail Lights
Tea Set
Telescope
Television
Tickets
Tiles
Torches
Various
Vase
Velux
Watch
Window
Window Frame

3.3 All boxes and suitcases must be suitably sealed with tape. If there are any loose boxes, we will not collect them.

3.4 We do not own the facility at which we will store your items, this is owned by a third party.

3.5 No boxes should be over packed; if the sides of a box are budging excessively, we will not collect it.

3.6 Any suitcases stored must be suitable for storage and securely closed and stored within one of our suitcase boxes.

3.7 All items stored (including your own suitcases) will have labels stuck to them (for organizational convenience), by agreeing to these terms and conditions you give us permission to do this.

3.8 No box or suitcase should be over 25kg.

3.9 You must not store possessions with a combined value of over £1000, please insure your items for the appropriate amount on our website in correspondence to their value.

3.10 Once in storage you will not be able to retrieve your boxes / other possessions until your delivery date. If you would like this changed, please get in contact with us.

 

4. Delivery

4.1 Delivery will be any time from 9am-7pm on the collection day. If the items are not delivered on your collection date, we will make a second attempt to deliver but after this we may charge an additional fee for delivery.

4.2 You will be charged for any items that are being stored past the delivery date. You can store with us for as long as you like, however if accounts go unpaid, items will eventually be disposed of if you do not make any attempt to contact us.

4.3 To change an order, you must contact us either through our email (as listed on our website) or on the contact form.

4.4 Any minor damage to customer owned suitcases, boxes or bags (such as scratches, dents and marks) are the cause of general wear and tear from storage for which Kit Keeper will not be held responsible.

4.5 Compensation claims must be made within 14 days of the delivery date to Kit Keeper.

4.6 Compensation cover will only pay up to 50% of an items value if it is more than 6 months’ old.

4.7 Insurance does not cover your belongings during transportation.

 

5. Packing

5.1 The customer must ensure that any fragile items have sufficient protection.

5.2 All items must be stored safely and securely.

5.3 Any suitcases, bags or boxes must be secured shut.

5.4 All boxes must be secured shut with parcel tape.

5.5 The customer must not overfill their suitcases, boxes or bags as this may cause structural weaknesses.

5.6 All suitcases stored must be hard-backed as otherwise they may be damaged during storage or transport.

5.7 Suitcase damage are not covered by our compensation scheme.

5.8 Kit Keepers reserves the right to change the terms and conditions at any time.

5.9 Kit Keeper reserves the right to cancel your order and provide a full refund.